QUO Inc ("Quo") DBA rentquo.com

1. Overview.

Thank you for visiting www.rentquo.com and its related mobile applications (collectively, the "Website") and reviewing our Privacy Policy. Your privacy is important to us, and our policy is simple: we will collect no personally identifiable information about you when you visit the Website unless you choose to provide that information. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the Website. As noted in our "Terms of Use," which you are encouraged to visit, our Website provides these links as a convenience, and is not responsible for the contents or activities of any linked sites.

2. What Type of Information We Collect.

We do not collect any personally identifiable information about you from our Website unless you voluntarily provide it. In some areas of Website, we may request that you provide us with personal information that will help us to provide you with information about our products and services, including your name, address, e-mail address, telephone number, and other information from which your identity is discernible. For example, our Website includes, or may include, places where you can create a profile or account, or sign up to order a product or use a service.

Depending on the services used, we may collect and store the following personal information:

  • contact information such as name, email address, address and telephone number;
  • move-in date and demographic information such as gender, age, marital status, occupation, and other personal and lifestyle information (for example, if you respond to an optional survey request);
  • financial information (such as credit card or bank account numbers);
  • information to verify your identity (such as your driver's license, credit card statement, and/or a recent utility bill or other information confirming your address);
  • logs, contact information and other information related to communications between renters and lessors; or
  • lease terms, lease parties, and other transactional information.
  • We may also procure supplemental information from third parties (for example, if you incur a debt to Quo, we may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law). We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes. In addition, if you purchase goods or services available on or through the Website through a credit card swipe, the credit card processor may tell us information about the transaction, such as the time that your card was swiped.

    When you visit our Website, we may also collect usage information describing how our Website is used and navigated, including the number and frequency of visitors to each section of the Website and the length of their stay. This information includes the domain names of users and browser types that visit our Website and the time of day the Website was visited. This information is not personally identifiable information.

    In order for certain features of the Website to work, Quo needs to know your location. Whenever you open, use, or interact with the Website, we may use the location information, including as derived from your mobile device or browser (e.g., latitude and longitude), to tailor the Website experience to your current location (i.e., we'll show you a list of nearby locations, business, etc.). This information is NOT shared with others. Also, Quo may use your mobile device's 'background location' (formerly known as 'Radar') to provide certain features, including to send you notifications of residences, businesses, or other interesting things near you or your preferred residence location.

    We also use cookies. A cookie is a small piece of data that is stored in a browser-related file on your computer's hard drive when you use the Website. Cookies are uniquely assigned to your computer, and are read by a web server in the domain that issued the cookie to you. Our primary use of cookies is to improve your experience on our Website. For example, storing a cookie on your computer allows you to login without typing an e-mail address, password, or other information each time.

    3. Children.

    In order to comply with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect personally identifiable information from children under the age of thirteen (13). If you have a child under the age of 13 that accesses our Website and provides us with personal information without parental or guardian consent, you may contact us to have the information removed from our records.

    4. How We Use This Information.

    When you voluntarily provide us with personally identifiable information, we will use that information for the purposes for which it was provided. In general, and except for the situations specifically described below, we do not share any information about you with anyone without your express consent.

    Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

    1. Provide the services and customer support you request;
    2. Provide the ability to communicate between renters and lessors;
    3. Resolve disputes, collect fees and troubleshoot problems;
    4. Customize your experience and otherwise measure and improve the Website's services;
    5. Request your review of a property;
    6. Compare information for accuracy and verify it with third parties;
    7. Measure consumer interest in our products and services;
    8. Help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity; or
    9. Enforce our agreements, terms, condition, and policies.

    We may use the information that you voluntarily provide to us to deliver to you information about our company, our Website, and the services we provide. For example, we may use your contact information in order to send you e-mail or other communications regarding new services or products that we are offering. We may also provide additional communications, promotions, or information on new business or marketing opportunities. In addition, you may receive free informational newsletters from us relating to property locations, lifestyles, and other topics.

    We may also use information that you provide to tell you about carefully-screened products and services that we feel may be of interest to you. Also, we may share our customer information with select companies whose products or services we feel may be of interest to our users. We do this because most of our customers enjoy being introduced to new or value-oriented products and services. However, you may opt out of receiving these communications at any time by following the instructions below. We may also share your information with service providers under contract who help with our business operations (such as fraud investigations, bill collection, invoicing, affiliate and rewards programs, and credit card processors).

    We may release personal information when we believe in good faith that release is necessary to: (a) comply with the law, including in response to a subpoena; (b) enforce or apply our conditions of use and other agreements; or (c) protect the rights, property, or safety of Quo, our employees, our users, or others. This includes exchanging information with other companies and organizations (including outside of your country of residence) for fraud protection and credit risk reduction. As we continue to explore new business opportunities, we may need to, and we reserve the right to, transfer and assign customer contact and site usage information collected on the Website to one or more affiliated and unaffiliated entities as part of a business transaction. In all such situations, we stress the confidential nature of the information being shared.

    5. How to "Opt Out" of Having Your Information Shared.

    If for any reason you do not wish to receive communications from our Website, just tell us. You can call us at amit@rentquo.com. Also, we provide a direct link for you to easily opt out of our various e-mail promotions that provide information about the special opportunities we offer at the bottom of those e-mails.

    6. The Security of Your Information.

    Our Website has industry standard security measures in place to protect the loss, misuse, unauthorized access, and alteration of the information under our control. If you ever use your credit card in connection with purchasing goods or services from the Website, your credit card information will be protected through the use of encryption technology. Encryption technology makes it difficult for your credit card information to be intercepted or stolen while being transmitted.

    While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your personal information. However, we cannot guarantee the security of information provided over the Internet, and we will not be responsible for breaches of security beyond our reasonable control. If you have any questions about our privacy policy or information security, you can contact the Website's customer service through the "contact us" section of the Website, or by contacting us in any of the ways described below.

    7. International Users.

    If you are located outside of the United States, please note that this site is hosted on our computer servers in the United States. Therefore, your information may be processed and stored in the United States. As a result, United States federal and state governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of this site or the Website or your submission of any personal information to us will constitute your consent to the transfer of your personal information outside of your home country, including the United States, which may provide for different data protection rules than in your country.

    8. Changes to Our Privacy Policy

    This Privacy Policy was last updated on May 18, 2015. We may update this policy from time to time as our information practices are modified or changed. We encourage you to periodically review this page for the latest information on our privacy practices.

    9. Contact Information

    Questions or comments regarding the Website should be sent by e-mail to amit@rentquo.com or by U.S. mail to Quo, Inc, 6575 Dorset Lane, Solon, Ohio 44139. You can also call us at 440.796.0550.